2400 Hempstead Turnpike
Elmont, NY 11003

UBS Arena is the first venue of its kind in New York to be eligible to achieve certification under the LEED V4 Building Design + Construction rating system while featuring state-of-the-art sustainable technology. Industry experts will be driving UBS Arena’s green initiatives, setting the bar within the market for sustainably built and operated world-class venues. Learn more about sustainability here.

Venue technology is being constructed with a fan-first approach. UBS Arena will feature a state-of-the-art sound system that leverages sophisticated engineering acoustics to amplify the audio experience. Arena displays will include the largest scoreboard in New York with industry-leading high-definition technology and two levels of high-resolution LED ribbon boards.

Recently, UBS Arena announced it was partnering with Verizon to bring the power of Verizon’s 5G network to the Arena. Supercharging the fan experience through the utilization of the Verizon 5G Ultra-Wideband network, fans like you will be able to connect to the UBS Arena app and participate in team trivia and other gamification platforms that will be delivered to their phone and on the scoreboard. In addition to providing the bandwidth for the app, the Verizon 5G network will also give UBS Arena the ability to create next-generation solutions in public safety, 5G access, concessions, and crowd management.

Additionally, the game presentation will offer dramatic theatrical lighting and ice video projections, wait times will be reduced through emerging POS solutions and payment systems, and guests will enjoy ultra-fast and ubiquitous Wi-Fi and mobile coverage powered by the latest generation of wireless infrastructure.

UBS Arena, made for music and built for hockey, is where boutique hospitality meets live entertainment. UBS Arena is poised to be one of the area’s – and the nation’s – most prestigious and inviting venues for musical acts of all genres, as well as other events and experiences to create the best and most unique party in town. Features include:
– VIP suites and clubs inspired by New York classics
– Two outdoor terraces open to all guests
– Eight bars with views of the stage/ice
– Great sightlines, loud and intimate bowl
– Highest resolution scoreboard in New York for ideal viewing in bowl
– In partnership with Oak View Group and the Azoff Company, UBS Arena is designed with artists in mind.

UBS convenes the global ecosystem for investing, where people and ideas are connected and opportunities brought to life, and provides financial advice and solutions to wealthy, institutional and corporate clients worldwide, as well as to private clients in Switzerland. UBS offers investment solutions, products, and impactful thought leadership, is the leading global wealth manager, provides large-scale and diversified asset management, focused investment banking capabilities, and personal and corporate banking services in Switzerland. The firm focuses on businesses that have a strong competitive position in their target markets, are capital efficient and have an attractive long-term structural growth or profitability outlook.

UBS is present in all major financial centers worldwide. It has offices in more than 50 regions and locations, with about 30% of its employees working in the Americas, 30% in Switzerland, 19% in the rest of Europe, the Middle East and Africa and 21% in Asia Pacific. UBS Group AG employs more than 72,000 people around the world. Its shares are listed on the SIX Swiss Exchange and the New York Stock Exchange (NYSE).

Bags that measure no larger than 12″ x 12″ x 6″ are permitted and will be subject to x-ray or visual screening depending on the size of the bag. Medical bags and baby bags will be permitted and must be screened before entry. All other bags will not be allowed into the arena. Learn more here.

For safety and as a courtesy to other guests, aisles must be kept clear at all times. Please refrain from standing in the aisles. Dancing, lingering, etc. in the aisles will not be allowed.

Guests are allowed to stand during an event, provided that they are only occupying the area in front of their ticketed seats. Standing in aisles and on chairs is strictly prohibited. 

Yes, there is a puck-in-play policy. UBS Arena is committed to creating a safe, comfortable, and enjoyable entertainment experience. Please be aware of our puck-in-play policy, which requires guests to refrain from accessing their seats while the ball or puck is in play. This policy enables guests to enjoy an unobstructed view of the game.

No, the arena does not have a coat check.

Please contact Guest Services at [email protected].

There is be a designated drop-off and pick-up area for the arena. Learn more here.

Trained Guest Services and Security personnel will ensure the security and safety of all guests, performers, and employees at UBS Arena. In an emergency, guests must comply with requests from venue staff regarding arena operations and emergency response procedures.

The distribution of promotional items, flyers, or printed materials is not permitted without the written permission of UBS Arena and/or its tenants. In addition, the sampling and distribution of products is prohibited without arena approval.

Event merchandise will be available for purchase throughout the arena on the main and upper concourses.

• Weapons of any kind, including mace, pepper spray, knives, sharp objects, bats, clubs, tasers, etc.
• Bags
• Professional camera equipment (e.g., detachable lens; lens greater than 3”; external flash; monopods; bipods; tripods; etc.)
• Laptops, personal computers, and two-way radios
• Audio/video recording devices
• Laser pointers or flashlights
• Illegal drugs/substances (current prescription medication in the original container is permitted, provided the guest produces identification matching the prescription container)
• Outside alcohol
• Fireworks, missile-like objects, Frisbees, and any other form of projectiles
• Signs, flags, and banners larger than 11”x17”. Signs, flags, and banners of any size attached to poles. Signs, flags, and banners are prohibited by the event or made of wood, metal, plastic, or other hard material
• Balloons, beach balls, and other inflatables
• Unapproved pamphlets, handouts, etc.
• Firestarters and lighters
• Cans (including aerosols), bottles, boxed liquids, metal, glass, or other insulated containers
• Pets, other than service animals
• Selfie sticks, poles
• Coolers of any size, including soft-sided coolers
• Masks other than face coverings other than mandated for COVID – 19
• Signs, posters, or garments with offensive language, phrasing, or symbols
• Pointed tip or large umbrellas
• *Outside food or beverage (exceptions will be made for those with medical requirements and/or special needs)
• Noisemakers, air horns, bells, bull horns, whistles, etc
• Optical illusions (i.e., items intended to create optical illusions or interfere with the ability of the eye to perceive depth or distance, such as pinwheels and umbrellas)
• Drones
• Patrons without shoes, shirts, or pants/shorts
• Flowers, unless allowed by tour production
• Skateboards and rollerblades
• Any other items if prohibited by the various shows 

UBS Arena Management reserves the right to prohibit other items as deemed necessary.

*Exceptions will be made for those with medical requirements and/or special needs. Guests with specific/special dietary needs due to medical conditions or special needs should contact Guest Services by emailing [email protected] at least 48 hours before attending the event to arrange for reasonable accommodations.

UBS Arena is a smoke-free facility.  Smoking is not permitted in the arena at any time, including on the outdoor terraces. The immediate area around the arena is also a non-smoking campus. Additionally, electronic smoking devices are not permitted to be used inside the building. There is no re-entry.

There are bi-level wall-mounted drinking fountains located in guest-facing spaces throughout the arena.

Yes, there are several hotels near the arena. View a recommended list of accommodations here.

UBS Arena is designed to hold up to 18,500. Capacities for different events will vary.
NHL Capacity – 17,255
Concert Capacity – 18,500

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Check out our careers page for the latest open listings and sign up to hear more about upcoming listings.

UBS Arena was made for music and set the gold standard by curating personal, customer-centric, seamless experiences from the moment fans walk through the doors. In partnership with Oak View Group and the Azoff Company, UBS Arena is designed with artists in mind, offering a bespoke, back-of-house campus and the most efficient load-in/load-out services. Be sure to sign up for UBS Arena’s newsletter and follow us on social media for event announcements and updates!

Following New York State Department of Health’s updated COVID-19 health and safety guidance, all guests are no longer required to present proof of full vaccination status or proof of a negative COVID-19 test to enter our venue.
Guests should not come to UBS Arena if they have COVID-19, COVID-19 symptoms, or know if they’ve been exposed to COVID-19.

Learn more about Safety & Sanitization.

UBS Arena and the surrounding development created10,000 construction jobs and 3,000 permanent jobs to the region. The project spurred $25 billion in economic activity with 30% of those permanent jobs going to residents from the surrounding area. 30% of the contracting dollars for construction went to state-certified Minority and Women-Owned Business contracts, and 6% to Service-Disabled Veteran-Owned Businesses.

Animals are not allowed in UBS Arena; however, an exception is made for leashed, harnessed, and housebroken Service Animals. If you or a member of your party is bringing a service animal, we strongly recommend that you contact UBS Arena’s Guest Services at [email protected].  We offer seating locations throughout the Arena that will provide a dedicated space for the animal.

Please fill out this form to place requests for in-game announcements during a New York Islanders game or other events (e.g., regarding birthdays, anniversaries, proposals, etc.)

Please fill out this form here to request in-kind donations.

UBS Arena does not process autograph requests.

Backstage areas are limited to individuals with proper credentials.

UBS Arena does not process meet and greet requests. Instead, please contact the individual team or artist through their website.

Cameras with telephoto or interchangeable/detachable lenses and external flash (professional photography equipment) are not permitted at any time without a proper media credential. Video recording devices, audio recording devices, monopods, bipods, and tripods are also not allowed. Video recording on any device and/or flash photography is prohibited at all times.
This policy will be strictly enforced, and management reserves the right to deny the use of any electronic device at their discretion.

All guests are required to wear a shirt, pants or shorts, and shoes at all times for their safety. UBS Arena management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.

If a guest begins to feel ill or requires medical assistance, please seek an usher immediately or find the nearest First Aid Room, located on the main and upper concourse.

The arena has free available Wi-Fi for all guests.

Laptops are prohibited inside the arena. Similar to bags, laptops can be checked before entry.

The lost and found team is available on non-event days from 10am-4pm.  Lost and found is closed on the weekend.  Item pick-up must be arranged in advance.  Please complete this form to provide us the best opportunity of finding and reuniting you with your item.

There is no re-entry permitted at UBS Arena for events or games.

Unless otherwise specified by teams and/or event officials/management, UBS Arena welcomes guests bringing small signs, banners, and posters inside the building to show fan support during events. The following guidelines relate to these items:
• Item may not be larger than 11” x 17” in size
• Item must be related to the event
• Item may not be attached to a stick/pole
• Item may not obstruct any sponsors/advertiser’s signage
• Item may not be hung, attached, or displayed on any part of the building
• Item may not contain or display obscene/offensive language and/or pictures, as determined by UBS Arena management
• Item may not be constructed or displayed in a manner that may obstruct the view of other guests or in any way create a safety hazard for other guests.
• Items may not contain any website or advertising materials.

Yes, charging stations are located outside sections 102, 108, 118, & 207.