FAQs

GENERAL

UBS Arena is on track to open as planned for the 2021-2022 NHL season. We are excited to see you this November. Our New York Islanders home-opening weekend is November 20 & 21.
2400 Hempstead Turnpike
Elmont, NY 11003
UBS Arena is building towards becoming the first venue of its kind in New York. Check out our sustainability page here for more details.
Venue technology is being constructed with a fan-first approach. UBS Arena will feature a state-of-the-art sound system that leverages sophisticated engineering acoustics to amplify the audio experience. Arena displays will include the largest scoreboard in New York with industry-leading high-definition technology and two levels of high-resolution LED ribbon boards.

Recently, UBS Arena announced it was partnering with Verizon to bring the power of Verizon’s 5G network to the Arena. Supercharging the fan experience through the utilization of the Verizon 5G Ultra-Wideband network, fans like you will be able to connect to the UBS Arena app and participate in team trivia and other gamification platforms that will be delivered to their phone and on the scoreboard. In addition to providing the bandwidth for the app, the Verizon 5G network will also give UBS Arena the ability to create next-generation solutions in public safety, 5G access, concessions, and crowd management.

Additionally, the game presentation will offer dramatic theatrical lighting and ice video projections, wait times will be reduced through emerging POS solutions and payment systems, and guests will enjoy ultra-fast and ubiquitous Wi-Fi and mobile coverage powered by the latest generation of wireless infrastructure.
UBS Arena, made for music and built for hockey, is where boutique hospitality meets live entertainment. UBS Arena is poised to be one of the area’s – and the nation’s – most prestigious and inviting venues for musical acts of all genres, as well as other events and experiences to create the best and most unique party in town. Features include:
– VIP suites and clubs inspired by New York classics
– Two outdoor terraces open to all guests
– Eight bars with views of the stage/ice
– Great sightlines, loud and intimate bowl
– Highest resolution scoreboard in New York for ideal viewing in bowl
– In partnership with Oak View Group and the Azoff Company, UBS Arena is designed with artists in mind
UBS provides financial advice and solutions to wealthy, institutional, and corporate clients worldwide and private clients in Switzerland. UBS’s strategy is centered on its leading global wealth management business and its premier universal bank in Switzerland, enhanced by Asset Management and the Investment Bank. The bank focuses on companies with a solid competitive position in their targeted markets, are capital-efficient, and have an attractive long-term structural growth or profitability outlook.

UBS is present in all major financial centers worldwide. In addition, it has offices in more than 50 regions and locations, with about 30% of its employees working in the Americas, 31% in Switzerland, 19% in the rest of Europe, the Middle East, and Africa, and 20% in the Asia Pacific. UBS Group AG employs over 68,000 people around the world. Its shares are listed on the SIX Swiss Exchange and the New York Stock Exchange (NYSE).
UBS Arena is designed to hold up to 18,500. Capacities for different events will vary.
NHL Capacity – 17,000
Concert Capacity – 18,500
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UBS Arena was made for music and set the gold standard by curating personal, customer-centric, seamless experiences from the moment fans walk through the doors. In partnership with Oak View Group and the Azoff Company, UBS Arena is designed with artists in mind, offering a bespoke, back-of-house campus and the most efficient load-in/load-out services. Additionally, UBS Arena has begun announcing events that will take place after the Arena is open. Be sure to sign up for our newsletter and follow us on social media for updates!
UBS Arena is committed to following CDC guidelines to ensure the arena presents an environment in which our guests can feel comfortable and safe. As UBS Arena continues tracking towards opening for the 2021-22 NHL season, we will continue to assess the environment to make it a safe place to enjoy entertainment and sports.

UBS Arena will employ a mix of cutting-edge sanitization technologies paired with operational staffing, contactless technology and cleaning solutions to ensure the health and safety of patrons and staff.

Strategies to be used include: Deploying three different wavelengths of ultraviolet light to inactivate viruses in front and back of arena; providing HEPA filtration to improve air change rates; and developing operational procedures that reduce the contact between staff and guests.
UBS Arena and the surrounding development will create 10,000 construction jobs and 3,000 permanent jobs to the region, expected to spur approximately $25 billion in economic activity. With 30% of those permanent jobs going to residents from the surrounding area. Also, 30% of contracting dollars for construction are going to state-certified Minority and Women-Owned Business contracts and 6% to Service-Disabled Veteran-Owned Businesses.

OWNERSHIP

Oak View Group (OVG) is a global sports and entertainment company founded by Tim Leiweke and Irving Azoff in 2015. OVG is focused on being a positive disruption to business as usual in the sports and live entertainment industry and currently has eight divisions across six global offices (Los Angeles, New York, London, Seattle, Austin, and Philadelphia). OVG is leading the development and operations of UBS Arena, as well as leading major global development projects in Seattle, WA, Austin, TX, Palm Springs, CA, Manchester, UK and Milan, Italy. OVG Global Partnerships, a division of OVG, is the sales and marketing arm responsible for selling across all OVG Arena Development projects. OVG Global Partnerships has successfully sold four world-class naming rights deals in the past nine months – Moody Center (Austin), Subaru Park (Philadelphia), Climate Pledge Arena (Seattle), and UBS Arena (New York).

GETTING HERE

20 million people are located within a one-hour drive of UBS Arena. Concert goers and sports fans will benefit from direct train connections to Grand Central Terminal (~25 minutes), Penn Station (~30 minutes) and the first new Long Island Rail Road station in almost 50 years. An additional $100 million investment in transit and infrastructure enhancements will benefit local residents and visitors for decades to come.

PREMIUM HOSPITALITY

For more information about club seats or suites, please contact 516-517-0640 or email [email protected]
Term lengths vary, please contact us at 516-517-0640 or [email protected] to learn more.
Premium membership benefits vary by package. Please contact us at 516-517-0640 or [email protected] to learn what each package includes.
All Premium spaces are ADA accessible.
We have many options for food & beverage available for premium memberships. Please contact us at 516-517-0640 or [email protected] to learn what each package includes.

PARTNERSHIP

For more information about partnership opportunities, please contact 646-921-4028 or sign up to be contacted by one of our representatives here.

NEW YORK ISLANDERS

For more information about joining the Islanders Season Ticket Member family, please contact 888-NY-ISLES or sign up to be contacted by one of our representatives here.
For more information about UBS Arena club seats and suites, please contact us at 516-517-0640 or sign up to be contacted by one of our representatives here.
 
Current season ticket members will get first priority for selecting club seats later this summer, so be sure to contact us today so we can include you in this priority window.

BOX OFFICE

Tickets for all upcoming events at UBS Arena are available at Ticketmaster.com. Currently, UBS Arena does not have in-person box office hours. Please stay tuned for more information.
Most events at UBS Arena are for all ages. If an event has an age requirement, it will be listed on the Event Detail Page on this website and on Ticketmaster.com.
As we are still undergoing construction, we currently do not have a box office for in-person ticket sales. To purchase tickets for an upcoming event at UBS Arena, please visit Ticketmaster.com.
To avoid problems with counterfeit, stolen or voided tickets, guests should make their ticket purchases through authorized outlets only. UBS Arena will not be responsible for validating tickets that were not purchased through an authorized outlet. Ticketmaster is the only authorized ticket seller for events at UBS Arena.
Sign up for the UBS Arena email list to receive event updates, presale notifications, and more by hitting “Sign Up Now” on the top right of the screen and selecting “Concert and Event Announcements at UBS Arena” in the form.
All tickets purchased on Ticketmaster.com for UBS Arena will be delivered digitally and can be accessed via the Ticketmaster App and can be transferred to your Google or Apple Wallet.
All ticket sales are nonrefundable. In the event of a cancellation or postponement, information regarding refunds will be sent from Ticketmaster to the email address used to purchase your tickets.
Ticketmaster will always contact all buyers via email regarding any canceled or postponed events.

FAMILY SERVICES

An area within the arena that addresses the specific needs of a child and/or a family.
Yes, in sections 101, 106, 107, 108, Dime Club, 117, Suite Level, 201B, 210, 212, 214
Yes. We will have sensory rooms, and these are located at: Sections 106, Suite Level and Section 212. Sensory bags will be located at Guest Services Kiosks as well.
At the Family Lounge there will be bottled room temperature water, baby wipes and diapers.
There are changing tables located in every restroom.
Family Lounges are located outside of Section 106 and Section 212.
Sensory bags include noise-canceling headphones, fidget tools and a feeling thermometer.
There are noise canceling earphones included in sensory bags located at our Guest Services kiosks.
Official Partners