FAQs

GENERAL

All ticket holders whom have purchased through Ticketmaster will receive an email prior to their event containing all key information about their upcoming event. For general know before you go information, click here

2400 Hempstead Turnpike
Elmont, NY 11003
UBS Arena is building towards becoming the first venue of its kind in New York to be eligible to achieve certification under the LEED V4 Building Design + Construction rating system while featuring state-of-the-art sustainable technology. Industry experts will be driving UBS Arena’s green initiatives, setting the bar within the market for sustainably built and operated, world-class venues. Learn more about sustainability here.
Venue technology is being constructed with a fan-first approach. UBS Arena will feature a state-of-the-art sound system that leverages sophisticated engineering acoustics to amplify the audio experience. Arena displays will include the largest scoreboard in New York with industry-leading high-definition technology and two levels of high-resolution LED ribbon boards.

Recently, UBS Arena announced it was partnering with Verizon to bring the power of Verizon’s 5G network to the Arena. Supercharging the fan experience through the utilization of the Verizon 5G Ultra-Wideband network, fans like you will be able to connect to the UBS Arena app and participate in team trivia and other gamification platforms that will be delivered to their phone and on the scoreboard. In addition to providing the bandwidth for the app, the Verizon 5G network will also give UBS Arena the ability to create next-generation solutions in public safety, 5G access, concessions, and crowd management.

Additionally, the game presentation will offer dramatic theatrical lighting and ice video projections, wait times will be reduced through emerging POS solutions and payment systems, and guests will enjoy ultra-fast and ubiquitous Wi-Fi and mobile coverage powered by the latest generation of wireless infrastructure.
UBS Arena, made for music and built for hockey, is where boutique hospitality meets live entertainment. UBS Arena is poised to be one of the area’s – and the nation’s – most prestigious and inviting venues for musical acts of all genres, as well as other events and experiences to create the best and most unique party in town. Features include:
– VIP suites and clubs inspired by New York classics
– Two outdoor terraces open to all guests
– Eight bars with views of the stage/ice
– Great sightlines, loud and intimate bowl
– Highest resolution scoreboard in New York for ideal viewing in bowl
– In partnership with Oak View Group and the Azoff Company, UBS Arena is designed with artists in mind
UBS provides financial advice and solutions to wealthy, institutional, and corporate clients worldwide and private clients in Switzerland. UBS’s strategy is centered on its leading global wealth management business and its premier universal bank in Switzerland, enhanced by Asset Management and the Investment Bank. The bank focuses on companies with a solid competitive position in their targeted markets, are capital-efficient, and have an attractive long-term structural growth or profitability outlook.

UBS is present in all major financial centers worldwide. In addition, it has offices in more than 50 regions and locations, with about 30% of its employees working in the Americas, 31% in Switzerland, 19% in the rest of Europe, the Middle East, and Africa, and 20% in the Asia Pacific. UBS Group AG employs over 68,000 people around the world. Its shares are listed on the SIX Swiss Exchange and the New York Stock Exchange (NYSE).
Bags that measure no larger than 12″ x 12″ x 6″ are permitted and will be subject to x-ray or visual screening depending on the size of the bag. Medical bags and baby bags will be permitted and must be screened before entry. All other bags will not be allowed into the arena. Learn more here.
For safety and as a courtesy to other guests, aisles must be kept clear at all times. Please refrain from standing in the aisles. Dancing, lingering, etc. in the aisles will not be allowed.
Guests are allowed to stand during an event, provided that they are only occupying the area in front of their ticketed seats. Standing in aisles and on chairs is strictly prohibited. 
Yes, there is a puck-in-play policy. UBS Arena is committed to creating a safe, comfortable, and enjoyable entertainment experience. Please be aware of our puck-in-play policy, which requires guests to refrain from accessing their seats while the ball or puck is in play. This policy enables guests to enjoy an unobstructed view of the game.
No, the Arena will not have a coat check.
Please contact Guest Services at [email protected]
There will be a designated drop-off and pick-up area for the Arena. Learn more here.
Trained Guest Services and Security personnel will ensure the security and safety of all guests, performers, and employees at UBS Arena. In an emergency, guests must comply with requests from venue staff regarding arena operations and emergency response procedures.
The distribution of promotional items, flyers, or printed materials is not permitted without the written permission of UBS Arena and/or its tenants. In addition, the sampling and distribution of products are prohibited without arena approval.
Event merchandise will be available for purchase throughout the Arena on the main and upper concourses and The PitchBook suite level.
Weapons of any kind, including mace, pepper spray, knives, sharp objects, bats, clubs, tasers, etc.
• Bags
• Professional camera equipment (e.g., detachable lens; lens greater than 3”; external flash; monopods; bipods; tripods; etc.).
• Laptops, personal computers, and two-way radios
• Audio/video recording devices.
• Laser pointers or flashlights.
• Illegal drugs/substances (current prescription medication in the original container is permitted, provided the guest produces identification matching the prescription container).
• Outside alcohol.
• Fireworks, missile-like objects, Frisbees, and any other form of projectiles.
• Signs, flags, and banners larger than 11”x17”. Signs, flags, and banners of any size attached to poles. Signs, flags, and banners are prohibited by the event or made of wood, metal, plastic, or other hard material.
• Balloons, beach balls, and other inflatables.
• Unapproved pamphlets, handouts, etc.
• Firestarters and lighters.
• Cans (including aerosols), bottles, boxed liquids, metal, glass, or other insulated containers.
• Pets, other than service animals.
• Selfie sticks, poles.
• Coolers of any size, including soft-sided coolers.
• Masks other than face coverings other than mandated for COVID – 19
• Signs, posters, or garments with offensive language, phrasing, or symbols.
• Pointed tip or large umbrellas.
• *Outside food or beverage (exceptions will be made for those with medical requirements and/or special needs).
• Noisemakers, air horns, bells, bull horns, whistles, etc.
• Optical illusions (i.e., items intended to create optical illusions or interfere with the ability of the eye to perceive depth or distance, such as pinwheels and umbrellas).
• Drones.
• Patrons without shoes, shirts, or pants/shorts 
• Flowers, unless allowed by tour production.
• Skateboards and rollerblades.
• Any other items if prohibited by the various shows. 

UBS Arena Management reserves the right to prohibit other items as deemed necessary.

*Exceptions will be made for those with medical requirements and/or special needs. Guests with specific/special dietary needs due to medical conditions or special needs should contact Guest Services by emailing [email protected] at least 48 hours before attending the event to arrange for reasonable accommodations.
UBS Arena is a smoke-free facility.  Smoking is not permitted in the Arena at any time, including on the outdoor terraces. The immediate area around the Arena is also a non-smoking campus. Additionally, electronic smoking devices are not permitted to be used inside the building. There is no re-entry.
There are bi-level wall-mounted drinking fountains located in guest-facing spaces throughout the Arena.
UBS Arena is designed to hold up to 18,500. Capacities for different events will vary.
NHL Capacity – 17,255
Concert Capacity – 18,500
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Check out our careers page for the latest open listings and sign up to hear more about upcoming listings.
UBS Arena was made for music and set the gold standard by curating personal, customer-centric, seamless experiences from the moment fans walk through the doors. In partnership with Oak View Group and the Azoff Company, UBS Arena is designed with artists in mind, offering a bespoke, back-of-house campus and the most efficient load-in/load-out services. Additionally, UBS Arena has begun announcing events that will take place after the Arena is open. Be sure to sign up for our newsletter and follow us on social media for updates!
Following New York State Department of Health’s updated COVID-19 health and safety guidance, all guests are no longer required to present proof of full vaccination status or proof of a negative COVID-19 test to enter our venue.
Guests should not come to UBS Arena if they have COVID-19, COVID-19 symptoms, or know if they’ve been exposed to COVID-19.

Learn more about Safety & Sanitization.
UBS Arena and the surrounding development will create 10,000 construction jobs and 3,000 permanent jobs to the region, expected to spur approximately $25 billion in economic activity. With 30% of those permanent jobs going to residents from the surrounding area. Also, 30% of contracting dollars for construction are going to state-certified Minority and Women-Owned Business contracts and 6% to Service-Disabled Veteran-Owned Businesses.
Animals are not allowed in UBS Arena; however, an exception is made for leashed, harnessed, and housebroken Service Animals. If you or a member of your party is bringing a service animal, we strongly recommend that you contact UBS Arena’s Guest Services at [email protected].  We offer seating locations throughout the Arena that will provide a dedicated space for the animal.
Please fill out this form to place requests for in-game announcements during a New York Islanders game or other events (e.g., regarding birthdays, anniversaries, proposals, etc.
Please fill out this form here to request in-kind donations.
UBS Arena does not process autograph requests. 
Backstage areas are limited to individuals with proper credentials. 
UBS Arena does not process meet and greet requests. Instead, please contact the individual team or artist through their website.
Yes, guests can bring in binoculars if they wish.
Cameras with telephoto or interchangeable/detachable lenses and external flash (professional photography equipment) are not permitted at any time without a proper media credential. Video recording devices, audio recording devices, monopods, bipods, and tripods are also not allowed. Video recording on any device and/or flash photography is prohibited at all times.
This policy will be strictly enforced, and management reserves the right to deny the use of any electronic device at their discretion.
All guests are required to wear a shirt, pants or shorts, and shoes at all times for their safety. UBS Arena management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.
If a guest begins to feel ill or requires medical assistance, please seek an usher immediately or find the nearest First Aid Room, located on the main and upper concourse.
The Arena will have free available Wi-Fi for all guests.
Laptops are prohibited inside the Arena. Similar to bags, laptops can be checked before entry.
The lost and found team is available on non-event days from 10am-4pm.  On event days the lost and found team is available from 10am-2pm.  Lost and found is closed on the weekend.  Item pick-up must be arranged in advance.  Please complete this form to provide us the best opportunity of finding and reuniting you with your item.
There is no re-entry permitted at UBS Arena for events or games.
Unless otherwise specified by teams and/or event officials/management, UBS Arena welcomes guests bringing small signs, banners, and posters inside the building to show fan support during events. The following guidelines relate to these items:
• Item may not be larger than 11” x 17” in size
• Item must be related to the event
• Item may not be attached to a stick/pole
• Item may not obstruct any sponsors/advertiser’s signage
• Item may not be hung, attached, or displayed on any part of the building
• Item may not contain or display obscene/offensive language and/or pictures, as determined by UBS Arena management
• Item may not be constructed or displayed in a manner that may obstruct the view of other guests or in any way create a safety hazard for other guests.
• Items may not contain any website or advertising materials.

OWNERSHIP

Oak View Group (OVG) is a global sports and entertainment company founded by Tim Leiweke and Irving Azoff in 2015. OVG is focused on being a positive disruption to business as usual in the sports and live entertainment industry and currently has eight divisions across six global offices (Los Angeles, New York, London, Seattle, Austin, and Philadelphia). OVG is leading the development and operations of UBS Arena, as well as leading major global development projects in Seattle, WA, Austin, TX, Palm Springs, CA, Manchester, UK and Milan, Italy. OVG Global Partnerships, a division of OVG, is the sales and marketing arm responsible for selling across all OVG Arena Development projects. OVG Global Partnerships has successfully sold four world-class naming rights deals in the past nine months – Moody Center (Austin), Subaru Park (Philadelphia), Climate Pledge Arena (Seattle), and UBS Arena (New York).
Sterling Project Development (SPD) is an industry leader in providing real estate development management and advisory services, with direct involvement in over 200 projects with an aggregate construction value of more than $26 billion. SPD also provides fee development, mediation, government and external relations services to its roster of more than 100 clients around the world representing a diverse combination of industry leaders and investment firms.

SPD is an affiliate of Sterling Equities, a 50-year-old real estate owner/manager and developer based in New York. Its ownership group also operates SportsNet New York, a regional sports network, and has been a part owner of the New York Mets baseball team since 1980.
Founded in 1972, the New York Islanders Hockey Club is the proud winner of four Stanley Cup Championships and nineteen consecutive playoff series victories.

The Islanders play in the Metropolitan Division of the National Hockey League’s Eastern Conference and have had nine members inducted into the Hockey Hall of Fame.

The Islanders Children’s Foundation has helped countless youngsters in need around the world since its inception. Donations are raised through the efforts of our players, management and employees, along with our fans and sponsors. 

UBS Arena at Belmont Park will be the team’s home starting with the 2021-22 NHL season.

GETTING HERE

20 million people are located within a one-hour drive of UBS Arena. Concert goers and sports fans will benefit from direct train connections to Grand Central Terminal (~25 minutes), Penn Station (~30 minutes) and the first new Long Island Rail Road station in almost 50 years. An additional $100 million investment in transit and infrastructure enhancements will benefit local residents and visitors for decades to come. Learn more here.
We are conveniently located near JFK. International Airport (JFK) and LaGuardia Airport (LGA).

PREMIUM HOSPITALITY

For more information about club seats or suites, please contact 516-517-0640 or email [email protected]
Term lengths vary, please contact us at 516-517-0640 or [email protected] to learn more.
Premium membership benefits vary by package. Please contact us at 516-517-0640 or [email protected] to learn what each package includes.
All Premium spaces are ADA accessible.
We have many options for food & beverage available for premium memberships. Please contact us at 516-517-0640 or [email protected] to learn what each package includes.

PARTNERSHIP

For more information about partnership opportunities, please contact 646-921-4028 or sign up to be contacted by one of our representatives here.

NEW YORK ISLANDERS

For more information about joining the Islanders Season Ticket Member family, please contact 888-NY-ISLES or sign up to be contacted by one of our representatives here.
For more information about UBS Arena club seats and suites, please contact us at 516-517-0640 or sign up to be contacted by one of our representatives here.
 
Current season ticket members will get first priority for selecting club seats later this summer, so be sure to contact us today so we can include you in this priority window.

BOX OFFICE

Tickets for all upcoming events at UBS Arena are available at Ticketmaster.com. Learn more here.
Most events at UBS Arena are for all ages. If an event has an age requirement, it will be listed on the Event Detail Page on this website and on Ticketmaster.com.
Yes, learn more here.
To avoid problems with counterfeit, stolen or voided tickets, guests should make their ticket purchases through authorized outlets only. UBS Arena will not be responsible for validating tickets that were not purchased through an authorized outlet. Ticketmaster is the only authorized ticket seller for events at UBS Arena.
Sign up for the UBS Arena email list to receive event updates, presale notifications, and more by hitting “Sign Up Now” on the top right of the screen and selecting “Concert and Event Announcements at UBS Arena” in the form.
All tickets purchased on Ticketmaster.com for UBS Arena will be delivered digitally and can be accessed via the Ticketmaster App and can be transferred to your Google or Apple Wallet.
All ticket sales are nonrefundable. In the event of a cancellation or postponement, information regarding refunds will be sent from Ticketmaster to the email address used to purchase your tickets.
Ticketmaster will always contact all buyers via email regarding any canceled or postponed events.

FAMILY SERVICES

An area within the arena that addresses the specific needs of a child and/or a family.
Yes, in sections 101, 106, 107, 108, Dime Club, 117, Suite Level, 201B, 210, 212, 214
Yes. We will have sensory rooms, and these are located at: Sections 106, Suite Level and Section 212. Sensory bags will be located at Guest Services Kiosks as well.
At the Family Lounge there will be bottled room temperature water, baby wipes and diapers.
There are changing tables located in every restroom.
Family Lounges are located outside of Section 106 and Section 212.
Sensory bags include noise-canceling headphones, fidget tools and a feeling thermometer.
There are noise canceling earphones included in sensory bags located at our Guest Services kiosks.
Official Partners