KNOW BEFORE YOU GO

Below are the most important things you need to know to visit UBS Arena! Our staff and crew appreciate your cooperation. See you soon!

GETTING HERE

UBS Arena is easily accessible via public transportation and car. Three LIRR stations service the arena (Belmont Station, Queens Village Station, Elmont – UBS Arena Station). MTA and NICE buses also stop at our campus.

UBS Arena is located off exits 26A, 26B, and 26D on the Cross Island Parkway. The exit you should take is determined by where you are parking.

Plan your trip here.

PARKING

Parking opens 2 hours prior to events unless otherwise stated. Guests have access to 4 lots, 3 of which are located on our campus. South Parking is located across Hempstead Turnpike and accessible via walkway.

When leaving an event, guests must use the same route they used to enter the campus. For the best guest experience, be sure to get off at the appropriate exit:

  • Emerald Parking Car access only via Cross Island Parkway exit 26D
  • Silver Parking Car access only via Cross Island Parkway exit 26B (Hempstead Turnpike East)
  • Diamond Parking Car access only via Cross Island Parkway exit 26B (Hempstead Turnpike East)
  • South Parking Car access only via Cross Island Parkway exit 26A

ADA parking is available for all lots.

Purchase parking by event via Ticketmaster.

TICKETS

UBS Arena tickets are completely mobile. Add your tickets to your phone’s wallet and forward to each person in your party.

Box Office hours and information can be found here.

FAN SAFETY

Following New York State Department of Health’s COVID-19 health and safety guidance, all guests ages 12 and up will be required to present proof of full vaccination status or proof of a negative COVID-19 test to enter our venue.

UBS Arena will follow state and local guidelines regarding mask policy for our guests. Following the guidance of New York State Department of Health, masks are strongly recommended for fully vaccinated individuals, and are mandatory for unvaccinated or partially vaccinated guests over the age of 2. Masks may only be removed indoors while seated and actively eating or drinking.

Our protocols are subject to change, including updates based on latest guidelines from the CDC, New York State, and Nassau County Department of Health. Get more information here.

SECURITY & PROHIBITED ITEMS

UBS Arena has a no-bag policy. Clutch bags no larger than 4.5” x 6.5” x 2 are allowed. Medical bags and baby bags will be permitted and must be scanned before entry. There will be a bag check offered for all other bags located on the north side of the Arena before entering. Weapons of any kind, cameras, and laptops are prohibited. A comprehensive list can be viewed in the Bag Policy & Prohibited Items.

Exceptions will be made for those with medical requirements and/or special needs. Guests with specific/special dietary needs due to medical conditions or special needs should contact Guest Services at [email protected] at least 48 hours before attending the event to arrange for reasonable accommodations.

UBS Arena Management reserves the right to prohibit other items as deemed necessary.

ACCESSIBILITY

There are dedicated parking, drop-off and pick-up areas for guests with disabilities. UBS Arena staff members will be located by parking areas to assist guests as well as arrange for escort and transportation to the Arena.
 
Please note that all guests with disabilities who park in the accessible parking spots must have a valid disabled parking permit and/or plate on their vehicle.

Learn more about accessibility at the UBS Arena Accessibility Guide. For additional assistance, please contact [email protected] or call the UBS Arena Accessibility Hotline at 516-460-8598.

APP

Unlock your fan experience with the UBS Arena App. Access your tickets, purchase parking, order food, get merch, & more. 

Apple Store

Google Play Store

PRE-EVENT DINING

Belmont Hall is a sports bar serving beer hall classics, a variety of New York State brewers, and menu items from Floral Park’s beloved The Harrison restaurant. It is open on event days starting at 11:30am and closing at midnight. Guests do not need tickets to arena events to enter Belmont Hall. It is located next to Ticketmaster Concierge (Box Office). We do not accept reservations.

If you have any additional questions about visiting UBS Arena, please contact [email protected].

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