KNOW BEFORE YOU GO

Below are the most important things you need to know to visit UBS Arena!

All ticket holders who have purchased through Ticketmaster will also receive an email prior to their event containing all key information about their upcoming event. Our staff and crew appreciate your cooperation. See you soon!

FAN SAFETY

Following New York State Department of Health’s updated COVID-19 health and safety guidance, all guests are no longer required to present proof of full vaccination status or proof of a negative COVID-19 test to enter our venue.

Guests should not come to UBS Arena if they have COVID-19, COVID-19 symptoms, or know if they’ve been exposed to COVID-19.

Following New York State Department of Health’s updated COVID-19 health and safety guidance, masks are optional for guests to wear in our venue. All guests are welcome to wear masks.

Our protocols are subject to change, including updates based on latest guidelines from the CDC, New York State, and Nassau County Department of Health. 

To confirm whether your event’s guidelines are different, please check the event page.

GETTING HERE

UBS Arena is easily accessible via public transportation and car. Three LIRR stations service the arena (Belmont Park Station, Queens Village Station, Elmont – UBS Arena Station). Use the LIRR Train Time app to plan your journey. MTA and NICE buses also stop at our campus.

Regular shuttles before and after events will be available to and from the Queens Village (10 minute trip) and Elmont – UBS Arena LIRR Stations (5 minute trip), arriving and departing from the Shuttle/Bus Loop located on the northwest corner of the arena, adjacent to the Belmont Station. The Queens Village shuttle is located on Springfield Boulevard next to the station entrance.

Two-way service at Elmont-UBS Arena Station will begin with the start of the 2022-23 New York Islanders season.

PARKING

Parking opens 2 hours prior to events unless otherwise stated. Pre-paid parking is on sale up to two hours before the event start time. General paid parking is available on event days at Emerald Parking, located off of the Cross Island Parkway Exit 26D. Belmont Park Garage is located across Hempstead Turnpike and accessible via walkway. Emerald Parking is a short walk or free shuttle ride from the arena.

When leaving an event, guests must use the same route they used to enter the campus. For the best guest experience, be sure to get off at the appropriate exit:

  • Emerald Parking Car access only via Cross Island Parkway exit 26D
  • Silver Parking Car access only via Cross Island Parkway exit 26B (Hempstead Turnpike East)
  • Diamond Parking Car access only via Cross Island Parkway exit 26B (Hempstead Turnpike East)
  • Belmont Park Garage Car access only via Cross Island Parkway exit 26A

Please note that access to UBS Arena via Cross Island Parkway Exit 26B (Hempstead Turnpike East) is only available for pre-paid Diamond & Silver Parking pass holders.

ADA parking is available for all lots.

SECURITY & PROHIBITED ITEMS

Bags that measure no larger than 12″ x 12″ x 6″ are permitted and will be subject to x-ray or visual screening depending on the size of the bag. Medical bags and baby bags will be permitted and must be screened before entry. All other bags will not be allowed into the arena. Bag check is available in the Great Hall.

Weapons of any kind, cameras, and laptops are prohibited. A comprehensive list can be viewed in the Bag Policy & Prohibited Items.

Exceptions will be made for those with medical requirements and/or special needs. Guests with specific/special dietary needs due to medical conditions or special needs should contact Guest Services at [email protected] at least 48 hours before attending the event to arrange for reasonable accommodations.

UBS Arena Management reserves the right to prohibit other items as deemed necessary.

DIGITAL TICKETS & CASHLESS

Tickets are mobile. Add your tickets to your phone’s wallet and forward to each person in your party. Box Office hours and information can be found here.

UBS Arena is a cashless venue with contactless options for all sales, including food service, parking, and merchandise. Reverse ATMs are located across from Sections 108 and  210.

ACCESSIBILITY

There are dedicated parking, drop-off and pick-up areas for guests with disabilities. UBS Arena staff members will be located by parking areas to assist guests as well as arrange for escort and transportation to the arena.
 
Please note that all guests with disabilities who park in the accessible parking spots must have a valid disabled parking permit and/or plate on their vehicle.

For additional assistance, please contact [email protected] or call the UBS Arena Accessibility Hotline at 516-460-8598.

UBS Arena is committed to providing accommodation to all guests including those that have family service and sensory needs.

DINING

UBS Arena concessions feature market-style outlets that offer a mix of hot, fresh prepared food selections complemented by a variety of ready to go meals and self-serve snack and beverage options. We have 12 markets – three of which are large, multi-concept designs housing several different prepared foods and menu options. Vegetarian, gluten-free, and kosher options are available.

BELMONT HALL
Belmont Hall is a sports bar serving beer hall classics, a variety of New York State brewers, and menu items from Floral Park’s beloved The Harrison restaurant. It is open on event days. Guests do not need tickets to arena events to enter Belmont Hall. It is located next to Ticketmaster Concierge (Box Office). We do not accept reservations. Guests under the age of 21 are allowed entry. Guests with tickets can flow freely between Belmont Hall and UBS Arena after they’ve scanned in their tickets.

HOURS
Islanders Game Days

  • Evening Games: 4PM – Midnight
  • Matinee Games: 11:30AM – 7:30PM

Other Events

  • Opens when parking lots open and closes approximately 90 minutes after events

DOWNLOAD THE UBS ARENA APP

Unlock your fan experience with the UBS Arena App. Access your tickets, purchase parking, order food, get merch, & more. 

Apple Store

Google Play Store

Questions?

Guest Experience
[email protected]
516-460-8599

Accessibility
[email protected] 
516-460-8598

Box Office
516-460-8950

Lost & Found
[email protected]
Lost Claim Request Form

516-460-8597 

Official Partners