Know before you go
Below are the most important things you need to know to visit UBS Arena!
All ticket holders who have purchased through Ticketmaster will also receive an email prior to their event containing all key information about their upcoming event. Our staff and crew appreciate your cooperation. See you soon!
Getting here
UBS Arena is easily accessible via public transportation and car. There is a dedicated full-time LIRR station: Elmont-UBS Arena. Use the LIRR Train Time app to plan your journey. MTA and NICE buses also stop at our campus.
Regular shuttles before and after events will be available to and from Elmont-UBS Arena LIRR Station (5 minute trip), arriving and departing from the Shuttle/Bus Loop located on the northwest corner of the arena.
NEW! Direct service from Grand Central Madison to Elmont-UBS Arena Station is now available. You can now get to UBS Arena from either Grand Central and Penn Station in approximately 30 minutes.
Parking
Parking opens 2 hours prior to doors opening and closes 90 minutes after events, unless otherwise stated.
- Pre-paid parking is on sale up to the time parking lots open for event.
- Please note: Passes in Diamond & Ruby Parking are not available for purchase.
- General paid parking is available on event days at Emerald Parking, located off of the Cross Island Parkway Exit 26D.
- Belmont Park Garage is located across Hempstead Turnpike and accessible via walkway. Emerald Parking is a short walk or free shuttle ride from the arena.
When leaving an event, guests must use the same route they used to enter the campus. For the best guest experience, be sure to get off at the appropriate exit:
- Emerald Parking Car access only via Cross Island Parkway exit 26D
- Belmont Park Garage Car access only via Cross Island Parkway Exit 26A
- Diamond, Ruby, & Silver Parking Car access only via Cross Island Parkway Exit 26B (Hempstead Turnpike East)
Please note that access to UBS Arena via Cross Island Parkway Exit 26B (Hempstead Turnpike East) is only available for pre-paid Diamond, Ruby, & Silver Parking pass holders.
ADA parking is available for all lots.
Both ParkWhiz and Ticketmaster parking passes are valid.
Several hotels are located near the arena. View a recommended list of accommodations here.
Fan Safety
Following New York State Department of Health’s updated COVID-19 health and safety guidance, all guests are no longer required to present proof of full vaccination status or proof of a negative COVID-19 test to enter our venue. Guests should not come to UBS Arena if they have COVID-19, COVID-19 symptoms, or know if they’ve been exposed to COVID-19.
Pursuant to the law, masks are prohibited, however guests with a religious or health exemption will be able to enjoy an event at UBS Arena with a mask. We suggest guests review the law to determine where and when they are permitted to wear a mask in Nassau County.
Our protocols are subject to change, including updates based on latest guidelines from the CDC, New York State, and Nassau County Department of Health. These policies generally apply to all events at UBS Arena. However, some events may require enhanced protocols.
To confirm whether your event’s guidelines are different, please check the event page.
Security & Prohibited items
Bags that measure no larger than 12″ x 12″ x 6″ are permitted and will be subject to x-ray or visual screening depending on the size of the bag. Backpacks of all sizes are prohibited. Medical bags and baby bags will be permitted and must be screened before entry. All other bags will not be allowed into the arena. Bag check is available in the Acrisure Great Hall.
Weapons of any kind, cameras, and laptops are prohibited. A comprehensive list can be viewed in the Bag Policy & Prohibited Items.
Exceptions will be made for those with medical requirements and/or special needs. Guests with specific/special dietary needs due to medical conditions or special needs should contact Guest Services at [email protected] at least 48 hours before attending the event to arrange for reasonable accommodations.
UBS Arena Management reserves the right to prohibit other items as deemed necessary.
Digital Tickets & Cashless
Tickets are mobile. Add your tickets to your phone’s wallet and forward to each person in your party. Box Office hours and information can be found here.
UBS Arena is a cashless venue with contactless options for all sales, including food service, parking, and merchandise. Reverse ATMs are located across from Sections 108 and 210.
Accessibility
There are dedicated parking, drop-off and pick-up areas for guests with disabilities. UBS Arena staff members will be located by parking areas to assist guests as well as arrange for escort and transportation to the arena.
Please note that all guests with disabilities who park in the accessible parking spots must have a valid disabled parking permit and/or plate on their vehicle.
For additional assistance, please contact [email protected] or call the UBS Arena Accessibility Hotline at 516-460-8598.
UBS Arena is committed to providing accommodation to all guests including those that have family service and sensory needs.
Dining
UBS Arena concessions feature market-style outlets that offer a mix of hot, fresh prepared food selections complemented by a variety of ready to go meals and self-serve snack and beverage options. We have 12 markets – three of which are large, multi-concept designs housing several different prepared foods and menu options. Vegetarian, gluten-free, and kosher options are available.
BELMONT HALL
Belmont Hall is a sports bar serving beer hall classics, a variety of New York State brewers, and menu items from Floral Park’s beloved The Harrison restaurant. It is open on event days. Guests do not need tickets to arena events to enter Belmont Hall. It is located next to Ticketmaster Concierge (Box Office). We do not accept reservations. Guests under the age of 21 are allowed entry. Guests with tickets can flow freely between Belmont Hall and UBS Arena after they’ve scanned in their tickets.
HOURS
Islanders Game Days
- Evening Games: 4PM – Midnight
- Matinee Games: 11:30AM – 7:30PM
Other Events
- Opens when parking lots open and closes approximately 90 minutes after events unless otherwise stated
UBS Arena
App
Unlock your fan experience with the UBS Arena App. Access your tickets, purchase parking, order food, get merch, & more.
Download the UBS Arena app
Questions?
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